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Mon-Sat: 09:30AM - 05:00PM | Sundays, 2nd & 4th Saturday - Holiday

Do not download software from non-trust worthy sites:

Downloading software from non-trustworthy sites may lead to infecting your computer with virus. Users should particularly be careful of downloading freeware which may have Trojans installed that would transmit your confidential information to a hacker or fraudster without your knowledge.

Read privacy policy of the website:

Make sure that you read the privacy policy of the website before parting with any personal information such as name, email id, contact number, etc and be aware of how your information would be used by the website owner.

Proddatur Co-Operative Town Bank Ltd., recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank. Keeping personal information of customers secure and using it solely for activities related to the Bank and preventing any misuse thereof is a top priority of the Bank.

From time to time it is necessary for customers to supply the Bank with the data in connection with the opening or continuation of accounts and the establishment or the continuation of banking services.

Failure to supply such data may result in the Bank being unable to open or continue accounts or establish or continue banking facilities or provide Banking services.

In this Policy, personal information means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Bank, is capable of identifying such person.

This Policy is applicable to personal information collected by the Bank directly from the customer or through the Bank’s online portals/electronic communications as also any information collected by the Bank’s server from the customer’s browser.

The Bank collects, retains and uses personal information only when it reasonably believes that it is for a lawful purpose and that it will help administer its business or provide products, services, and other opportunities to the visitor / customer.

The information you provide is held by the Bank business that maintains your account or is processing your application for a new product or service.

The Bank has processes in place to ensure that the personal information residing with it is complete, accurate and current. If at any point of time, there is a reason to believe that personal information residing with the Bank is incorrect, the customer may inform the Bank in this regard. The Bank will correct the erroneous information as quickly as possible.

The Bank uses the information collected and appropriately notifies you to manage its business and offer an enhanced, personalized experience. Further, it enables the Bank to:

  • Process applications, requests and transactions
  • Maintain internal records as per regulatory guidelines
  • Provide services to customers, including responding to customer requests
  • Comply with all applicable laws and regulations
  • Recognize the customer when he conducts online/mobile banking
  • Understand the needs and provide relevant product and service offers

Disclosure:

The Bank does not disclose sensitive personal data or information of a customer except as directed by law or as per mandate received from the customer / applicant. No specific information about customer accounts or other personally identifiable data is shared with non-affiliated third parties unless any of the following conditions is met:
To help complete a transaction initiated by the customer
To perform support services through an outsourced entity provided it conforms to the Privacy Policy of the Bank
The customer / applicant has specifically authorized it
The disclosure is necessary for compliance of a legal obligation
The information is shared with Government agencies mandated under law
The information is shared with any third party by an order under the law

Security

The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. Employees are trained in the proper handling of personal information. When other companies are used to provide services on behalf of the Bank, it is ensured that such companies protect the confidentiality of personal information they receive in the same manner the Bank protects.

Retention

Information may be retained for a duration, required by regulatory clauses or as long as required to achieve the identified (and notified) purpose.

Contact Information

The person to whom requests for access to data or correction of data or for information regarding policies and practices and kinds of data held are to be addressed is as follows:

Chief Executive Officer,
Proddatur Co-Operative Town Bank Ltd.,
Head Office: #10/650, Koneti Kalva Street, Proddatur
Pincode: 516360
Mobile No.9885699906

Notice of change

The Bank may, from time to time, change this Policy. The effective date of this Policy, as stated below, indicates the last time this Policy was revised or materially changed.